Scattered context
Photos in one place. Notes in another. The technician holds the missing explanation.
Field BuddySOLUTION BRIEF / 01FIELD SERVICE. FULL PICTURE.
The work is done.
Make the evidence
complete.
A connected evidence workflow for specialist contractors.
Built around technicians. Useful across the operation.
A CLOUDHERO SOLUTIONROMANIA & CEE · PILOT CONVERSATION
↳
THE CHALLENGE02 / 08
Completed on site.
Reconstructed at the office.
A service visit creates observations, evidence and decisions. Those details need to travel with the work.
Unclear completeness
A report can exist while required checks, readings or evidence are still missing.
Lost next steps
A finding is only useful when someone can understand it and see what needs to happen next.
The opportunity: make the visit record part of doing the job.
FIELD BUDDYPROBLEM & OPPORTUNITY
THE IMPLEMENTED EXPERIENCE03 / 08
Capture → Check → Report
A responsive web app with a Romanian interface. The evidence follows the visit from first observation to final record.
Keep the detail.
Voice recordings, tagged photos and text notes. Server-saved drafts let technicians continue the visit.
● Voice + photos + notes
Surface the gaps.
Configurable SOP steps, required evidence, justified N/A responses and closure gates. Parameter rules check recorded values.
✓ Steps + evidence + rules
Make it usable.
AI structures the report. Quality Signals show scores, evidence and alerts for human review. Export PDF or Markdown.
↳ Structured record + signals
AI assists documentation. People remain responsible for reviewing the record and deciding the next action.
FIELD BUDDYAVAILABLE PRODUCT CAPABILITIES
BEYOND A PAPERWORK TOOL04 / 08
A record with operational context.
The distinction is the connection between the procedure, its evidence and the work that follows.
AT THE VISIT
Evidence tied to the process
SOP step snapshots, tagged photos and required evidence make the service procedure explicit.
AT THE REVIEW
Signals that make gaps visible
AI report structuring, Quality Signals and deterministic parameter checks help people assess the captured record.
AT THE NEXT STEP
Context that stays useful
Asset history, follow-up ticket status, daily planning with report reconciliation and team dashboards connect visits over time.
FIELD BUDDYWORKFLOW DIFFERENTIATION
THE PEOPLE & THE WORK05 / 08
One visit record.
Shared understanding.
Capture while it’s fresh.
A guided process for observations, evidence and required steps before visit closure.
See what needs action.
Visit reports, missing-evidence signals, asset context and follow-up ticket status.
Build a repeatable process.
Consistent procedures, shared glossaries and team-scoped access as the operation grows.
HVACElectricalPlumbingFire safetyFacility maintenance
FIELD BUDDYROMANIAN & CEE SPECIALIST CONTRACTORS
PROPOSED DELIVERY MODEL06 / 08
Product expertise.
A partner-led path to adoption.
A proposed CloudHero + TD SYNNEX collaboration, with roles and operating arrangements to be agreed for the pilot.
Product & pilot delivery
Lead product configuration, map the selected service procedure, support pilot setup and review the technical findings.
Planned channel & first-line support role
Explore partner channel enablement and a first-line support model, with escalation and ownership defined together.
Delivery roles are a proposal. Operating arrangements and support responsibilities need to be agreed before rollout.
FIELD BUDDYPARTNERSHIP MODEL · PLANNED
A PILOT WITH A CLEAR QUESTION07 / 08
Can better evidence make
the handover easier?
Start with one service procedure, one team and an agreed evaluation period. Establish the baseline before setting targets.
Report preparation time
Compare the time to create a usable visit record with the current process.
Missing-evidence frequency
Review how often required steps or supporting evidence need to be chased.
Clarity of next actions
Assess whether a reviewer can identify the finding, context and follow-up.
Technician use
Observe completion, friction and feedback on actual devices and job conditions.
Proposed success measures, not measured results. Pilot scope, targets and acceptance criteria are agreed jointly.
FIELD BUDDYPROPOSED PILOT EVALUATION
Field Buddy08 / 08START WITH ONE TEAM. ONE TYPE OF JOB.
Bring the procedure.
Let’s explore the fit.
A practical conversation about your current reporting challenge and a focused pilot.
Discuss a pilot ↗andrei@cloudhero.io- 01Walk through the current process
- 02Choose the visit type and team
- 03Agree targets, roles and next steps
A CLOUDHERO SOLUTIONEXPLORE THE WEBSITE ↗